Delivery Options Based on Your Current Basket:

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Spend more than £50.00 or purchase one of our Balloon in a box gifts and we will despatch your order via standard delivery for free. Details of the standard delivery service can be found below.

Our standard delivery option is normally despatched via The Royal Mail Recorded Signed-For delivery service. The service provides a tracking code in addition to the first class delivery service, the code enables information about the status of your package to be reviewed via the Royalmail.com website.

Your tracking code will be delivered via email after you have successfully made a purchase and the order is dispatched from our warehouse.

The recorded service requires a signature for delivery. If no one is available to sign for the delivery a calling card will be left by The Royal Mail for later collection via your local depot. Re-delivery can also be arranged online with the Royalmail.com website.

If ordered before 3PM we aim to despatch your order on the same day. Please allow 1-4 working days for delivery, a signature will be required. In the event that there are Royal Mail network problems we may despatch via an alternative carrier. We also offer a next-day service as outlined below.

To ensure fast delivery we offer express delivery which is a next-day service.
The guaranteed delivery date available for your order is shown during the checkout process.
Selecting this option will normally mean that we despatch via a fast courier or via guaranteed Special Delivery from The Royal Mail. Express delivery packages are given despatch and delivery priority.

A delivery tracking code may be delivered to you via email shortly after the package has been despatched from our warehouse. This code can be used to track the status of your package if it was despatched through The Royal Mail network via their website at Royalmail.com.

The package will require a signature upon delivery and if no one is available to sign for the delivery a calling card will be left by the courier or The Royal Mail for later collection via your local depot. Re-delivery can also be arranged online with the Royalmail.com website.

In the unlikely event that your item does not arrive on time we will take further action with the courier or The Royal Mail. Please contact us for further guidance.

Yes we can deliver to hospital addresses, please ensure that you provide details of the ward for the recipient in the shipping address.

LatestGifts will endeavour to deliver all goods for the requested delivery date. There are areas that require special consideration due to their geographic location, the following postcode areas may be affected:

Guaranteed Delivery Delivered By 5.30PM (Normally 1PM):
Mainland
AB30-56 Aberdeen
IV21-28, 40, 52, 54 Inverness
KW1-14 Orkney
PA28-38 Argyll
PH15, 17-26 Perthshire
PH31-40 Perthshire
PH49 Ballachulish
PH50 Kinlochleven

Islands
HS1 Stornoway (Lewis)
HS3 Harris
HS4 Scalpay
HS5 Leverburgh
HS6 N Uist
HS7 Benbecula
HS8 S Uist
HS9 Castlebay (Barra)
IV41-51, 55-56 Skye
KA27 Arran
KA28 Cumbrae
PA41 Gigha
PA42-49 Islay
PA60 Jura
PA77 Tiree
KW15 Kirkwall Town
KW16 Stromness Town only
GY9 Alderney (Channel Islands)
ZE1 Lerwick (Shetlands)
HS3 Harris

Guaranteed Delivery Postcodes Requiring 2 working days by 5:30:
GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
HS2 Lewis
PA61 Colonsay
PA62-75 Mull
PA78 Coll
ZE2-3 Shetlands

Guaranteed Delivery Postcodes Requiring 3 working days by 5:30:
KW16-17 Orkney
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Kuck
PH43-44 Rhum & Canna

We are based in the UK and can ship certain items to international addresses in special cases. Unfortunately this does not include our helium balloon products as they are perishable over long distances in transit. Please contact us for clarification, our free delivery offer does not apply to international addresses.

Where Special Delivery or Courier delivery options were purchased, latestgifts.co.uk will offer a delivery cost refund upon confirmation of late delivery by tracking information from The Royal Mail or other courier services used. Please note that this does not extend to deliveries made where a recipient was not at the address to sign for the delivery.

Refunds are not available for late delivery via the non-guaranteed standard delivery options.

If you are unhappy with your purchase and wish to return or discuss your order please contact us in the first instance for further guidance. Order items for return must be returned in their original condition to our returns address to qualify for refund.

Refund situations will be considered on a case by case basis, please contact us for further instructions.

LatestGifts.co.uk will not be liable for costs beyond the original order transaction amount under any circumstances.

We want our customers to be satisfied with our service and offer a 100% satisfaction guarantee on non perishable items which is valid for 14 days from the date of order delivery. When returning items please contact us noting the details of the item & issues encountered.
Items should be returned to:

Returns
Latestgifts.co.uk Ltd
Unit D7
Pinetrees Business Park
Norwich
Norfolk
NR7 9BB


We cannot refund perishable products (such as helium balloons) in accordance with distance selling regulations & due to the nature of the product.

Your satisfaction is important to us so please contact us for further guidance on our delivery terms and conditions.

We reserve the right to change these conditions at any time
Your statutory rights are not affected.