If you cannot find the answer to your question here then please contact us and we will help you promptly.

Satisfaction Guaranteed?

If you are unhappy with your purchase, we will provide a refund for those items provided the items are returned to us undamaged with their original packaging within 14 days of order receipt. Please contact us for further guidance in the first instance. Refunds remain at the discretion of LatestGifts.co.uk Ltd. LatestGifts.co.uk ltd will not be liable for costs beyond the original order transaction amount under any circumstances. This does not affect your statutory rights.

How is my ordered delivered / what guarantees are there?

For delivery information please check out delivery details page

Can you deliver internationally?

We are based in the UK and can ship certain items to international addresses in special cases. Unfortunately this does not include our helium balloon products as they are perishable over long distances in transit. Please contact us for clarification, our free delivery offer does not apply to international addresses.

I have a coupon code, where do I enter it?

We use Google checkout to process coupon code transactions currently. When you progress to the review order stage of the process (After adding card and delivery details) there is a link entitled 'Enter coupon or gift card'. Click this and enter the code, your discount will then be applied to the total.
Please Email us if you have any issues or questions with your coupons.

How is my order packaged?

We take great pride in packaging our gifts and wrap most orders in traditional brown paper with string where appropriate. Your order will be safely packaged in a box with padding to ensure safe delivery. Balloon packaging is handled slightly differently and can be found below.

What are the balloon in a box products?

The balloon in a box packages are designed to be a special gift that can be delivered to someone for a variety of different occasions.

The product is a special balloon box which when opened, reveals a helium balloon, this can rise up from the box and depending on the package you purchase, can reveal other gifts on a bed of decorative tissue paper and confetti.

The products are popular as they are a real alternative to delivering flowers and similar gifts and can also be sent to both male and female recipients.

At Latestgifts.co.uk we take great care in preparing these gifts & offer a range of different packages to suit.

Can I add a personal message to my Balloon?

Yes, in fact Latestgifts.co.uk allow you to add a personal message to any gift purchased and this is available at the checkout stage of your purchase.

How are the balloons packaged?

Balloons are delivered in a balloon sized box usually white with decorative candy stripes. The boxes are fastened at the top. All boxes contain tissue paper and themed confetti to bring a nice additional suprise to the recipient.

How is my order processed and how secure is it?

We process our orders through a choice of 3 payment processing gateways.
Sagepay, Paypal and Google Checkout are some of the largest transaction processing companies on the internet and have excellent security track records for handling payments and customer information. Our systems are fully PCI-DSS complaint.
For this reason we allow them to handle all aspects of the online payment process for us. To protect your data we also utilise a 128 bit secure connection when directing you to these gateways. If you have any questions or concerns regarding this, please contact us for help or clarification.

How do I return a product to you?

Details of returns can be found on our delivery details page

Can I specify a specific time of day for delivery?

Orders are sent via Royal Mail or courier, we do not currently offer time of day deliveries via these partners. Special circumstances can be arranged on a case by case basis. Please contact us to discuss this further.